Specialist, Product Operations, Korean Speaking - (Logistics, Service)

We are on the lookout for a Specialist, Product Operations, Korean Speaking - (Logistics, Service) to join the Service product line on our journey to always deliver amazing experiences. 

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.
 

Our Service Product line is responsible for all customer, vendor and rider support-related products, including our in-house agent-facing tools for customer issue resolution. Within the Product line, you will be responsible for the performance of our products and work very closely with our product, analytics and data science teams and different entities across the globe to optimize them in order to maximize the value (both cost and top-line) to the business.

In our team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize operations.

• You own the end-to-end rollout process for Agent CRM features across all markets, ensuring clear timelines, training plans, adoption targets, and risk mitigations are in place for successful implementation.

• You promote a data-driven culture by setting adoption KPIs, regularly tracking rollout success, and reporting progress to senior leadership through clear dashboards and executive insights.

• You follow continuous improvement by identifying issues, conducting root cause analyses, and recommending product or process enhancements with measurable business impact.

• You continuously monitor adoption, usage metrics and feedback loops, leveraging quantitative and qualitative insights to identify improvement areas and eliminate usage blockers.

• You drive feature adoption and impact through, onboarding sessions and training that ensure teams are fully equipped and aligned.

• You proactively assess whether solutions are achieving business and team goals, using structured impact assessments and ongoing performance evaluations to guide future enhancements.

• You act as a bridge between internal stakeholders and third-party vendors, managing tool performance, coordinating issue resolution, and driving enhancements based on operational feedback.

• You partner closely with Product teams to translate new features into actionable strategies that reflect operational realities and align with entity needs and KPIs.

• You are fluent in Korean and English, with strong communication skills.

• You have 2-4 years of relevant experience (not counting internships) in a consulting or tech company, working in functions like product operations, contact center operations, customer experience or operations excellence

• You have at least a Bachelor’s degree in a quantitative subject - e.g. mathematics, engineering, business administration

• You have excellent stakeholder management and communication skills, with the ability to align cross-functional teams.

• You are self-driven and communicative, independent and pragmatic in handling business challenges

• You are proactive, intellectually curious, and motivated by shaping product and business strategy in a high-stakes environment

• You have strong analytical skills; proficiency in Excel, Google Sheets, and/or data visualization tools (e.g., Looker, Tableau, Power BI)

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.